Welcome! To Excellence Technology Co.
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Our Business
Being a one stop shop solution provider for digital branch transformation, our seamlessly integrated customer experience suite of products provide comprehensive frictionless physical customer journey management.
CEM Mobile
Customer Experience starts with a mobile app. With SEDCO's user–friendly CEM Mobile, customers can access your services remotely, where they can join a virtual queue and have a convenient journey before arriving to your branch or self–service point.
SEDCO's CEM Mobile is easy to navigate, allowing your customers to:
- Find the nearest branch / self–service machine using CPS technology.
- See a list of your services.
- Check the wait time status of each branch.
- Book services instantly from anywhere – for ultimate convenience.
- See relevant promotional content.
- Check in directly for appointments once in a branch.
- Get virtual tickets to avoid long waiting times.
- Schedule appointments and receive reminders.
- Give feedback immediately after being served.
Virtual Queuing Solutions for the New Normal
- Replace long lineups with virtual queuing to save time for your employees and customers.
- Maintain social distancing with SMS notifications.
- Control branch capacity.
- Boost brand recognition and sales with mobile marketing
- Co green while cutting the costs of printed queue tickets.
- Easy to integrate with existing enterprise mobile app.
Queue Management
Our Queue Management solution transforms your branches to smart ones, by streamlining the customer flow in all your branches, reducing the waiting time, and having full control over your branches centrally from the head office. The system identifies your customers as people with profiles and names even before they start their journey.
What can Queue Management do for your business?
- Manage customer flow to increase productivity and decrease operational costs.
- Streamline between walk–ins and appointments to ensure a smooth customer journey.
- Increase customer satisfaction and loyalty.
- Maximize revenues through cross selling and targeted advertising.
- Central monitoring and control of your branches.
- Smart Integration with self–service machines.
Digital Signage
Our Digital Signage system delivers the right content to the right audience at the right stage in the customer journey, keeping your customers engaged, and triggering their purchase intents.
SEDCO's Digital Signage offers your customers:
- Relevant content based on their profiles.
- Guided journeys by displaying queue information on the screens.
- Less perceived waiting time through engagement with interactive screens.
- Presents product catalogue.
- Central monitoring and control of your branches.
- Smart Integration with self–service machines.
What can Digital Signage do for your business?
- Trigger purchase intent by displaying targeted promotional content.
- Manage, schedule, and update content on the screens easily from the head office.
- Monitor and control the screens centrally.
- Co green while cutting the costs of printed advertisements.
Customer Feedback
Our omni–channel Customer Feedback solution measures customers² emotions and views across various touchpoints along their journey. The advanced system extracts data about the customer experience to find out what they expect from your business, allowing you to make strategic decisions.
Customers can provide their feedback about your service through:
- Mobile app or SMS messages for more convenience.
- Dedicated touchscreen feedback panels in the branch.
- Self–service machines immediately after being served.
- Your organization²s website, which will be integrated with CEM system.
What can Customer Feedback system do for your business?
- Utilize feedback data to follow up with unhappy customers.
- Manage the customer feedback centrally from all channels.
- Improve your business performance based on customer feedback.
- Create a better experience that meets the customers² expectations.
- Make insightful business decisions based on dynamic reports.